Shipping & Returns

Shipping Policy

Manuka Rose’s processing and packing systems ensures the accuracy of package, handling and initial dispatch. During parcel preparation, the customer’s details will be recorded with tracking numbers (if applicable). A confirmation email may be provided after an order is placed via our web platforms.

Manuka Rose accepts no liability for lost packages; incorrect or incomplete addresses supplied at checkout; failed postal outlet pickups; returns to sender; or any other customer or carrier error except when the fault is ours. If a parcel has not arrived within a reasonable time frame, it is the customer’s responsibility to contact Manuka Rose directly to resolve the matter.

Return & Exchange Policy

Due to the unique nature of our products, results vary greatly from person to person and are dependent on a variety of conditions. Therefore, we cannot refund purchases unless the product is defective.

Where a product is defective and the product is returned to us with the original tax invoice, all original packaging material, original manuals and instructions, vouchers, loyalty cards, and any accessories that were supplied with the order, we will either replace the defective item or refund the purchase price, in our absolute discretion. Partial returns will not be accepted.

It is the customer’s responsibility to pay for any return shipping costs. If, after inspection, the product is deemed defective, the return shipping cost may be partially or fully refunded. This is at the discretion of Manuka Rose.

Returns are usually processed within 5 business days of Manuka Rose receiving the returned good(s).

If an item needs to be returned, please contact us first, describe the problem clearly and fully, and provide a clear photo of the defective item. We can then investigate and issue further instructions.