Store Policy

Manuka Rose Pty Ltd (“Manuka Rose”) provides services to you subject to the following conditions, which are collectively known as the ‘Terms and Conditions.’ By accessing and browsing this website you both accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not access nor use any products or services on or associated with this website or its affiliations.

Manuka Rose is an Australian company (ACN 631 473 571). Our contact details are available in the ‘Contact Us’ page of this website.

Manuka Rose reserves the right to alter and/or change these terms and conditions without prior notice and it is your sole responsibility to regularly review any changes before using this website and/or associated products or services in the future. Changes will take effect from the time of posting.

Privacy & Safety

We respect your privacy

We respect your right to privacy.

This policy sets out how we collect and treat your personal information.

Personal information

‘Personal information’ is information we hold which is identifiable as being about you.

What personal information we collect

We may collect the following types of personal information from you:

  • name

  • address

  • phone number

  • information about the goods or services you have ordered

  • information from inquiries you have made

  • communications between us

  • credit card information

  • detailed information about the running of your business as required for our services

How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person, when you access our website or social media presence(s), and when we provide our services to you.

Use of your personal information

We use your information to provide our service(s) to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

We will not, under any circumstances, sell or rent your information to a third party.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

Access to your personal information

You can access, update or request the removal of your personal information by contacting us.

Google Analytics Advertising Features

We utilise Google Analytics Advertising features to identify trends of people visiting our website. This information is an aggregate overview and does not allow us to correlate your personal viewing habits on our – or other’s – websites. This process is done utilising the Google Analytics cookie and/or DoubleClick cookie. If you wish to opt-out of Google Analytics’ please visit their currently available opt-outs here.

Policy Changes

Any changes to this privacy policy will be updated on this site.

Wholesale Inquiries

As we are a small batch and handmade creator, our abilities to wholesale are not extensive. But not impossible either. If you would like to offer your customers our products, please contact us here for more information. Our sales director will get back to you.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Copyright

Manuka Rose’s (and associated entities) websites, e-stores, designs, text, logos, videos, button icons, images, audio clips, graphics, and the selection and arrangement thereof, are Copyright (c) 2019-, by Manuka Rose.

Any use of the materials on Manuka Rose’s (and associated entities) website or eBay store – which includes the reproduction, modification, distribution, re-publishing, transmission or the display without the prior written permission of Manuka Rose – is strictly prohibited and is considered a breach of Copyright.

Manuka Rose reserves all its rights in relation to its copyright material, and/or the copyright of any product’s manufacturer(s).

Product Descriptions

Manuka Rose attempts to be as accurate as possible in the descriptions, images, graphics and videos of all products and services listed on our website and/or eBay stores.

Manuka Rose does not warrant that product descriptions or other content on this site or eBay store are accurate, complete, reliable, current, or error-free.

Product Availability & Pricing

Manuka Rose attempts to make available all natural skincare products and services listed or advertised on our web store. However, sometimes our suppliers are not able to provide us with stock and the availability of products and services cannot always be guaranteed.

Manuka Rose will not be liable for being unable to supply any of the products and services listed on our website store or for any products that are not available at the time an order is placed.

In the unfortunate event of a product or service being unavailable Manuka Rose will advise the customer as soon as possible.

All product prices do not include shipping unless otherwise stated. Standard, Registered, Express and International postage are available at additional cost.

Shipping and product prices are subject to change without notice including additional postage fees and charges not previously quoted or mentioned – e.g. where a supplier has increased their costs to us, postage rates have changed, or exchange rates have varied.

Errors and Omissions

Manuka Rose reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and an incorrect product price, quantity, description or other information has been displayed. The customer will be notified in due course if such a situation arises.

GST and Handling Fees

Unless otherwise stated, all website pricing is inclusive of GST. In order to itemise all customer accounts, the GST component (10% of the product value excluding handling and/or shipping charges) are added either during website checkout or when a PayPal payment is made.

General Service & Product Usage Terms

Use of this web site is not meant to serve as a substitute for professional advice. Manuka Rose strongly recommends utilising the information provided on this site in conjunction and in direct accordance with both your medical and other health professionals. It does not replace such advice and does not serve as a sole source of professional advice, recommendations or information.

Please consult with your medical and other health practitioners regarding the use of any goods, products or information received from this website before using or relying on them. Your medical and other health practitioners should address any – and all – medical questions, concerns, and decisions regarding the possible treatment of any medical or health condition. In no way does the information provided by Manuka Rose replace any professional health or medical advice.

By placing an order through Manuka Rose you accept all the risks associated with the product and agree that Manuka Rose or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product or service provided and/or rendered.

Unless specifically stated, we do not warrant that any product is allergen free. If you are unsure whether you are able to use a product due to you having an allergy or intolerance, you should not use our product until you have obtained your own professional medical or health advice.

If you require emergency medical attention in Australia call 000 immediately.

Lost Parcels & Additional Shipping Information

Manuka Rose’s processing and packing systems ensures the accuracy of package, handling and initial dispatch. During parcel preparation, the customer’s details will be recorded with tracking numbers (if applicable). A confirmation email may be provided after an order is placed via our web platforms.

Manuka Rose accepts no liability for lost packages; incorrect or incomplete addresses supplied at checkout; failed postal outlet pickups; returns to sender; or any other customer or carrier error except when the fault is ours. If a parcel has not arrived within a reasonable time frame, it is the customer’s responsibility to contact Manuka Rose directly to resolve the matter.

Returns Policy

Due to the unique nature of our products, results vary greatly from person to person and are dependent on a variety of conditions. Therefore, we cannot refund purchases unless the product is defective.

Where a product is defective and the product is returned to us with the original tax invoice, all original packaging material, original manuals and instructions, vouchers, loyalty cards, and any accessories that were supplied with the order, we will either replace the defective item or refund the purchase price, in our absolute discretion. Partial returns will not be accepted.

It is the customer’s responsibility to pay for any return shipping costs. If, after inspection, the product is deemed defective, the return shipping cost may be partially or fully refunded. This is at the discretion of Manuka Rose.

Returns are usually processed within 5 business days of Manuka Rose receiving the returned good(s).

If an item needs to be returned, please contact us first, describe the problem clearly and fully, and provide a clear photo of the defective item. We can then investigate and issue further instructions.